FAQ
We have gathered answers to the most common questions about renting property in Phuket. Didn’t find the information you need? Contact us, and we will be happy to answer all your questions.
It’s easy – just follow these steps:
- On the main page, enter the check-in and check-out dates, as well as the number of guests. The system will automatically select available options and display them on the screen. The cost of accommodation is indicated in Thai Baht.
- Go to the page of the selected property, review the information about it, and book it.
- The system will automatically create a booking and send you a confirmation. You can always contact us via the provided link if you have any questions. Welcome!
You will only need a passport for booking. And of course, payment. For check-in, a copy of your passport, which you will send in the chat with the check-in manager to confirm your identity, and a screenshot of your payment for payer identification are sufficient.
We accept various payment methods for accommodation:
- Rubles in Russia (through any company that provides ruble-to-baht exchange services – we can also recommend one, just contact us).
- Transfer from your foreign account to our company’s account in Thailand (any currency).
- Cryptocurrency (USDT).
- Card payment on the website (except Russian banks).
Attention! All prepayments are non-refundable. However, you can change the dates if there is an alternative available and the new cost is agreed upon. Please plan your trip carefully. If you haven’t found a convenient payment method, let us know and we will try to help via the provided link.
– For stays up to two months: upon check-in (or at a convenient time the next day), a deposit of 10,000 THB or 300 USD in cash for studios and one-bedroom apartments is required. 20,000 THB or 600 USD for two, three, and four-bedroom apartments. The deposit is returned upon check-out if the apartment remains in the same condition as at check-in.
- For stays from 2 to 6 months: 30,000 THB or 1000 USD for a studio or one-bedroom. 60,000 THB or 2000 USD for two, three, and four-bedroom apartments.
- For stays over 6 months: negotiated individually before booking.
- For stays in villas: negotiated individually before booking.
If you check-in during regular hours, the check-in manager will come on the same day. If you check-in independently at night according to the instructions we will send you in advance, you will coordinate with the manager for a visit the next morning at a convenient time.
Before your check-in, the manager will take photos of the meters and send them to you in the chat. Before check-out, the manager will also take photos of the meters, send them to you, and calculate the cost according to the condominium tariffs. You can pay everything in cash in Baht upon check-out. At the same time, the check-in manager will inspect the apartment and return your deposit.
Electricity meters are located in each condominium in special technical rooms on each floor. These rooms are open during working hours. Water meters are usually located in the corridors behind wooden doors closest to your door. They may be locked, but we can arrange a visit with the condo engineer who has the key – he will open them for you.
To find out the location of the meters in your specific condo, contact our manager, who will be happy to explain.
In case of booking cancellation, the prepayment is non-refundable. However, you can reschedule the booking to other available dates with the cost adjustment.
Cancellation is possible at any time. In case of booking cancellation, the prepayment is non-refundable.
You can use the entire complex infrastructure for free. The list usually includes:
- Public parking on the premises
- Pool
- Gym
Most of our apartments have washing machines and equipped kitchens, as well as cleaning supplies. Our apartments have WiFi internet. The cost always includes one final cleaning and free water upon arrival.
We can arrange a transfer for you. You will be met with a sign at the airport and taken to your place of residence. Currently, the cost of transfer to any place on the island by SUV (up to 3 passengers and up to 2 pieces of luggage) is 1,200 THB, by minivan (up to 8 passengers and up to 4 pieces of luggage) – 1,500 THB. You can also take a taxi at the airport or use taxi apps like GRAB or Bolt. Another option is to use the Smartbus – if you’re not in a hurry.
If you want to rent a car during your stay on the island, let our managers know and the rented car can be delivered directly to the airport.
- Real estate sales on Phuket Island (https://phuketapart.com/)
- Property management on Phuket Island (https://phuketapart.com/)
- Car and bike rental for comfortable island travel (https://holycowphuket.com/services-2/)
- Excursions from trusted travel agencies (https://holycowphuket.com/services-2/)
Usually, check-in is after 16:00, and check-out is no later than 10-11:00. However, in some cases and if possible, we allow guests to check-in earlier (free of charge) or check-out later. Late check-out may incur an additional fee.
Yes, we limit the number of guests to no more than 2 people per sleeping place. You can check the number of sleeping places on the description page. Most sofa beds in the apartments have a width of 120 cm, which is comfortable for only one adult – keep this in mind when planning your stay!
We love animals. But unfortunately, the rules of our condominiums do not allow accommodation with pets. Even very cute, quiet, and well-behaved ones. We are truly sorry 🙁
This depends on the season and the length of your booking. From December to February inclusive, cleaning is done weekly. From March to November, only one final cleaning is included in the rate. However, you can order any number of additional cleanings for an extra fee. During cleaning, we do not replace bed linen in the apartment – the cleaners will make the bed with a clean set if you leave it for them.
Please contact the check-in manager, and they will arrange the date, time, and cost with you. Note that on Sundays, cleanings cost twice as much as on weekdays and Saturdays. Cleaning is ordered at least one day in advance. During the high season (November-April), the cleaning staff may be critically busy, and they may only be able to schedule it on certain days of the week. Therefore, we recommend ordering additional cleanings in advance during the high season to avoid any inconveniences.
In studios and one-bedroom apartments, there are two full sets of linen and towels (each set includes two bath towels, two beach towels, and two hand towels). In apartments with 2 or more bedrooms, there are four sets. Additional sets of linen beyond this quantity can be provided for an extra fee.
Yes, we can. The rental of a crib and a high chair costs 1,000 THB each per month of stay (or for the entire booking period if it is less than a month).
Yes, we can help with that. You can get information from the manager or on this page.
All apartments are equipped with safes. All our condominiums have a daytime reception and night security. CCTV cameras are installed outside the condominium and in the corridors. However, we do not recommend leaving valuables unattended and are not responsible for their safety outside the safes.
Just write to us on WhatsApp – you already know the manager’s number, as they sent you the check-in information. If something happens to your phone, you can always find the contact number on our website.
Yes, we have discounts for long-term stays. Choose a suitable property, leave a request via the link, and our manager will contact you to clarify the details and make a booking.
Depending on the chosen property, various attractions and entertainment may be nearby, such as:
- Beaches: Patong Beach, Karon Beach, Kata Beach, Rawai Beach, and others.
- Shopping centers: Jungceylon, Central Festival Phuket, Boat Avenue, and Porto de Phuket.
- Entertainment venues: bars, restaurants, nightclubs, and cafes.
- Sports clubs and fitness centers.
- – Massage salons and spa centers
- Excursion bureaus and agencies.
Yes, all our properties are located in tourist areas, close to the beaches of the western coast. All these areas are rich in infrastructure and amenities to make your stay comfortable and safe.
You can read the accommodation rules on the “Accommodation Rules” page.
Please contact our manager, who will assess the situation and call the appropriate service to fix everything.
Don’t worry, everything can be fixed. Most safes have a special key, which is kept in our office just in case. The check-in manager can come to the office during the day, take this key, come to you, and open the safe. If the safe doesn’t have a special key, we can call a special service to open the safe for an additional fee and within a reasonable time.
Yes, we register guests – this is the TM30 form, which you may need only for visa extension or for buying a car or motorcycle. To get the registration, contact the manager and provide a photo of the passports of all those who need registration. The TM30 will be sent to you online. At the immigration office, you will only need a printout of it.
