Payment and booking
To copmplete your booking pre-payment of 50% from total amount is required. You can pay the rest upon arrival. Proceed your check-out to pay by card.
Choose your preferred method:
- By credit or debit card on our website (any non-Russian bank).
- By SWIFT or SEPA transfer directly to Holy Cow Phuket Co., Ltd bank account (any currency).
- By crypto
- By transfer in RUB.
For card payment simply proceed your checkout on the website.
For any alternative method, please contact us via the contact number +66 950 377 787 or place your booking without payment and our staff will contact you back.
All prepayments are non-refundable, meaning that the prepayment is not returned in case of booking cancellation. However, you can reschedule the booking to other available dates with the cost adjustment.
For stays up to two months: upon check-in (or at a convenient time the next day), a deposit of 10,000 THB or 300 USD / EUR in cash is required for studios and one-bedroom apartments. 20,000 THB or 600 USD / EUR for two, three, and four-bedroom apartments. The deposit is returned upon check-out if the apartment remains in the same condition as at check-in.
For stays from 2 to 6 months: 30,000 THB or 1000 USD / EUR for a studio or one-bedroom. 60,000 THB or 2000 USD / EUR for two, three, and four-bedroom apartments.
For stays over 6 months: negotiated individually before booking.
For stays in villas: negotiated individually before booking.
If you check-in during regular hours, the check-in manager will come on the same day. If you check-in independently at night according to the instructions we will send you in advance, you will coordinate with the manager for a visit the next morning at a convenient time.
All prepayments are non-refundable, meaning that the prepayment is not returned in case of booking cancellation.
However, you can reschedule the booking to other available dates with the cost adjustment. If your travel dates have changed, please contact us as soon as possible.
No documents are required for booking. Only payment in a way that is convenient for you is needed.
After receiving payment, our accounting department will issue a Receipt and we will send it to you via the email address you provided in your booking (please check the accuracy of the address!). If you haven’t received it by email, we can send it via a messenger that is convenient for you.
To do this, please contact us via the number provided on the website and inform us about your booking.
Your Receipt is also a booking voucher. We treat it as a contract. Additionally we can provide a Rental Agreement containing all guest and booking details by request. If you willing to have one, please let us know while booking. In any other cases, our Public Offer is in force.
After you contact us, to simplify communication and for your convenience, we will create a group in a messenger (WhatsApp, Telegram) with the guest relations manager. There all correspondence regarding your booking will be conducted. You will need to send a photo of your passport (only one guest is sufficient) and a copy of your payment receipt to this group. The manager will also send check-in instructions to this chat. Documents do not need to be shown during the actual check-in.
